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A Wells Fargo customer says the banking giant left her hanging for seven months after thousands of dollars was stolen from her account.
Lindsay Aleman says she mailed a check to the Delaware Division of Revenue for $490 to pay some taxes in July but things didn’t go as expected, reports NBC10 Philadelphia.
Days later, Aleman says she realized $7,000 had been stolen from her bank account, and her banking app showed the check had been completely doctored into something else.
“So I owed Delaware, the state of Delaware, some money from when I lived there…So I go to the post office to send it out… I drop it off there. And then I check my bank account and I’m missing $7,000… And I click on the check and in my mobile banking app, and it’s completely doctored to totally something different…
The amount had been totally changed and I actually had some personal information on the card, or on the check, my Social Security number and my birthday and a contact number as well. And all of that was gone and there had been some doctored account number written on there and a tax voucher under what it was for.”
Aleman says that after a lengthy process with a notary, a claim was sent to the bank. Weeks later, Wells Fargo sent a letter stating they never received the paperwork and would be closing the claim.
Aleman submitted another claim and was told in August and again in October that the claim was “in process.”
In December, Aleman says she was told a full refund should be in her account by the weekend, but that never happened.
Flashing forward to this month – Aleman decided to reach out to the media. After facing questions from NBC10, Wells Fargo swiftly returned her funds, along with a $200 customer voucher.
“I honestly like, I had tears of joy… I was so excited.”
When asked what took so long, Wells Fargo released a broad statement in response.
“Safeguarding our customers’ assets is our top priority. We have robust security protocols and measures in place, which include advanced detection systems to identify potential instances of check fraud and scams. We continue investing in technology and training to stay ahead of industry-wide threats, such as check fraud.”
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