JPMorgan Chase reportedly refuses to reimburse a customer who says she warned the bank of suspicious activity – and then watched scammers drain her account over the course of three days.
Houston resident Cindy Little says she recently received a text message from Chase letting her know that an “unknown” person had been added as a Zelle recipient, reports the NBC-affiliated news station KPRC.
Little says she immediately contacted the bank and discovered $1,000 had already been been stolen from her account. Chase “acknowledged the fraud” and reimbursed the money.
But a month later, Little received a new text message saying she had approved a transaction to another person she doesn’t know.
Little says she immediately contacted Chase and reported the fraud, begging the bank to freeze her account to no avail.
“Over the next three days, the scam artists managed to continuously hack into Cindy’s Zelle account, draining a total of $7,900.
Even more shocking, these transactions occurred after Cindy had already reported the fraudulent activity.”
Little has filed a police report, contacted the FBI and the FTC, but Chase says she “orchestrated the scam herself.”
Chase has not released a statement in response to KPRC’s report, but the media pressure may force a fresh look at what happened.
“In her pursuit of justice, Cindy caught the attention of KPRC 2?s Bill Spencer.
With his help, Cindy’s case has been brought to the attention of Chase officials for further investigation.”
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