One of the largest mortgage lenders in the country just suffered a massive security breach that enabled hackers to access the personal information of millions of customers.
In a filing with the Office of the Maine Attorney General, the home loan services company Mr. Cooper reveals that bad actors stole sensitive information belonging to 14,690,284 Americans during a cyberattack in late October.
Mr. Cooper says that an unauthorized party accessed the firm’s systems between October 30th and November 1st and looted files containing the name, address, phone number, social security number, date of birth and bank account number of current and former customers.
In response, Mr. Cooper says it is taking steps to further strengthen the security of its network to prevent similar incidents from happening in the future. The firm also says that it is monitoring the dark web to see whether the hackers have shared or published the pilfered data.
To help customers deal with the potential impact of the data breach, Mr. Cooper says it is offering all of its current and former customers identity protection services, including credit monitoring, for two years, per a U.S. Securities and Exchange (SEC) filing.
Says Mr. Cooper CEO Jay Bray,
“We take our role as your mortgage company very seriously, and there is nothing more important to us than maintaining your trust. I want you to know how sorry I am for any concern or frustration this may have caused. Making your homeownership journey as smooth as possible is our top priority, and we intend to make this right for you.”
Mr. Cooper, formerly known as Nationstar Mortgage, is a Dallas-based non-bank home servicer with 4.1 million customers across the country.
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